→ Shipping + Delivery

YOU'RE IN PHILLY, BUT I'M IN (NOT PHILLY)... WILL YOU SHIP TO ME?
Absolutely. Our site is set up to ship to the lower 48, so if you're in most of the states you can go on with your bad self and checkout with automatic shipping calculation. If you're in Canada or elsewhere, send us an email for a custom shipping quote. 

WHATS THE STANDARD SHIPPING METHOD?
On most furniture items, we offer blanket wrapped service and curbside delivery.
On small items, we wrap it like it's worth a million bucks and ship through USPS or UPS.

CAN I PAY FOR EXPEDITED SHIPPING OR IN-HOME DELIVERY?
Yes. If curbside delivery doesn't work for you, you can pay to have the item delivered inside your home and carried up the stairs. Email us with the items you're interested in and information such as number of stairs or other obstacles for a quote.
For expedited UPS or USPS shipping, email us immediately after your order.

WHEN WILL I RECEIVE MY ITEM?
Furniture can take between 1-10 weeks. We're not an Amazon Warehouse, so please be patient. We will email you when the item has been picked up, and the delivery service will contact you to schedule a drop off.
Small items are shipped every week, so you can expect those within 10 business days.




→ Returns

WHATS THE RETURN POLICY?
All sales are final. :)

BUT MY VINTAGE ITEM JUST ARRIVED AND IT DOESN'T LOOK NEW...
We do our best to photograph any notable flaws on vintage items and have a condition guide that will help you understand what to expect. You're encouraged to reach out for more detailed information or photos and we'll get back to you within 72 hours.

I ORDERED SOMETHING THAT ARRIVED BROKEN. WHAT NOW?
Pics or it didn't happen! JK, but send us an email and we'll find a solution.




→ Rentals

I WANT TO RENT AN ITEM. WHAT DO I DO?
All inventory is available for rent. Shoot us an email with the items you're interested in, requested dates, location, and pickup or delivery for more info!

I WANT TO RENT YOUR STUDIO. WHAT DO I DO?
Our warehouse is also available for rent for productions, photoshoots, and events. Shoot us an email with dates, head count, and event details for more info!




→ Etcetera...

WHAT DOES BETSU MEAN?
Betsu is a Japanese word that translates to another, as in a distinct alternative. Example: "I don't want a sofa from a big box store. I'd prefer another with more personality!".

HOW DID BETSU START?
Two roomies were freelancers in the creative fields (illustration and production design). They were flea market junkies who had an insatiable itch to travel and discovered that their scroungy artistic skills made it possible to source, flip, and sell furniture with enough profit to secure the next multi-city ticket on SecretFlying.com. This was in 2017. In 2018, they turned Betsu Home into Betsu Rentals, taking all inventory off the market and testing out a rental-only model. By 2019, they both said fuck that shit, two roomies turned into one, and she's been running the ship solo as the Betsu Studio you know and love ever since.

ARE YOU HIRING?
If you think you'd be a good fit to work with us, email a letter of interest. Or better yet, drop it off in person.



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