→ RENTALS

All inventory is available for rent. Shoot us an email with the items you're interested in, requested dates, location, and pickup or delivery for more info!

Our warehouse is also available for rent for productions, photoshoots, and events. Shoot us an email with dates, head count, and event details for more info!

→ DELIVERY & PICKUP

Delivery times, methods, and costs are provided on the checkout page and are determined by product size and delivery location. These times and methods are estimates and may change for unpredictable or uncontrollable reasons, i.e. high-volume seasonal shipping, unexpected transit delays, office closures, major US holidays, etc.

Some items may require assembly upon delivery or pickup. Furniture items delivered via a third-party carrier will not be reassembled by the carrier upon delivery. Do not hesitate to reach out to our team for assembly instructions!
We currently ship within the U.S. only but we hope to ship internationally soon! Packages are shipped via UPS or USPS ground. We aim to ship packages within 72 hours and carriers usually deliver in 1-3 business days. You will receive an email with a tracking number when your order has shipped.

If you need to receive something by a particular date, email us at info@betsustudio.com and we will do our best to accommodate you! If your shipment has arrived damaged, read our damage policy below.
Betsu arranges deliveries using a network of third-party carriers who are not affiliated with our company. You can facilitate your own delivery by choosing local pickup at checkout and emailing us at info@betsustudio.com. We’re happy to accommodate carrier pickups between the hours of 10-6pm Tuesday-Saturday.

Once your order has been picked up from our warehouse, you will receive an email from Betsu stating that the order is on its way, providing at least 24 hours notice. The third-party carrier will contact you directly to arrange a curbside drop-off.

In-home delivery is available in most cases and should be arranged in advance. In-home delivery costs are set by the third party carrier and may vary. To get a quote, please contact us directly after your purchase.

It is your responsibility to ensure that dimensions of entryways, external and internal doorways, stairwells and hallways will fit all items. It is your responsibility to provide advance notice of any insurance certificates required for delivery and/or building delivery restrictions. Betsu Studio cannot offer returns or exchanges if the carrier service is unable to execute an in-home delivery due to insufficient logistical information provided. In these cases, the item(s) will be delivered curbside. We are unable to accept any returns.

Signature confirmation is required for all deliveries and pickups. If you cannot be present, it is your responsibility to authorize a receiver to accept and manage the delivery on your behalf. If you are not able to arrange for a receiver to be present, you may request that the order be left unattended. Please reach out via email or text to notify Betsu and the third party carrier of this decision. Please note that by waiving your right to inspect an item and provide a signature, orders are not eligible for return, exchange, refund or buyer protection of any sort.

For more information on what to do in case an item arrives with unexpected damage, read our damage policy below.

If a carrier cannot get in touch with you or your receiver to schedule a drop-off and/or your order needs to be rerouted or placed in storage, you will be responsible for the associated fees, which must be paid before redelivery can be scheduled. In some cases, the carrier and/or Betsu may decide to return the item to our warehouse, in which case you will be refunded for your order, less a 20% restocking fee, the initial delivery cost, and the return delivery cost.
After online purchases are made, you will receive an email from Betsu with a link to schedule a pickup appointment. At the time of your appointment, a Betsu team member will bring your order to the loading dock. It is your responsibility to pack and load your order for transportation and to bring assistance if needed. Note: the loading dock is 4 feet above the sidewalk. If you arrive at our warehouse to pick up your item but have not yet received a pickup notification, you may be required to reschedule.

Betsu will hold orders for up to seven business days before we begin charging a storage fee of $10 per day. We do not want to appear to be difficult, but there is limited available space. Orders picked up after seven days will not be released without payment of the storage fee. Any orders left over 30 days are considered abandoned property and will be put back on the sales floor. Betsu Studio does not provide refunds or compensation of any sort on abandoned orders.
If you receive an shipment that was damaged in transit and it was delivered via USPS, UPS or FedEx, contact us within three days to start a claim. You MUST hold on to the package and all materials as they may be required for inspection by the carrier. Failure to report the damage within the initial three-day window, failure to provide evidence within three days of our request, or failure to hold onto all packing materials and damaged items may result in a voided claim. We are unable to process a return, refund, or exchange until the carrier finalizes their inspection, which usually takes between 5-10 business days after your evidence has been submitted.

Betsu is not responsible for any lost or stolen packages.

It is your responsibility to carefully inspect all items delivered via Third-Party Carriers, to note any additional damage or inconsistencies on the Bill of Lading and to send photos via info@betsustudio.com within three days. Once an order has been signed for, any claims related to damage will be considered void if they are not specified on the Bill of Lading.

→ REFUND POLICY

All vintage merchandise is sold as-is and all sales are considered final. Exchanges and/or store credit are offered on a case-by-case basis.

New merchandise returns will be accepted within 7 days of delivery. If you would like to initiate a return, please contact us within 24 hours and mail merchandise back within 3 days. Customers are responsible for all original and return shipping costs. Returns received after the 7-day window will be processed as store credit.

Please note we cannot facilitate exchanges on Facebook and Instagram (Meta) orders.

Sale items with discounts equal to or greater than 30% off original retail price—including items purchased using discount codes—may be returned for store credit only. Any sale items for 50% off or more are final sale.

All returns to be sent to: Betsu Studio 3237 Amber St. Unit 7-1-RA Philadelphia PA 19134
Store credit expires after one year.
Due to the nature and age of vintage items, wear is to be expected. Check our condition guide on the product page for more detailed information. We aim to present and describe merchandise as honestly and accurately as humanly possible, but condition is ultimately subjective and should in no way be construed as a guarantee of any kind. The absence of a condition statement on the product page does not imply that the item is in perfect condition or completely free from wear and tear, imperfections or the effects of aging, even if the condition says Excellent!

We are always more than happy to provide additional photos and answer any questions related to condition. Please contact us directly for questions or condition reports. Disputes regarding condition will not be eligible for return, exchange, refund, or buyer protection of any sort except in extremely rare cases of our own negligence.
All property is sold without warranty or guarantee as to condition or authenticity. We are not responsible for the integrity of vintage electrical fixtures, lamps, etc. We recommend that all vintage electrical items get rewired or inspected by a professional electrician after purchase, even if they are in working condition.