→ Shipping / Delivery / Pickups
Absolutely. Our site is set up to provide shipping quotes to the lower 48, so if you're in most of the states you can go on with your bad self and checkout with automatic shipping calculation. If you're in Canada or elsewhere, send us an email for a custom shipping quote.
Shipments are fulfilled via UPS once a week. You can usually expect these within 2-7 business days.
Large furniture items are delivered via Third Party Delivery services. Fulfillment and delivery times vary depending on zipcode and order details. You'll receive an estimate during checkout.
Signature confirmation is required on all deliveries and it is a buyers responsibility to be home during the scheduled delivery timeframe. You will receive an email from Betsu Studio when your order is picked up from our warehouse, and the Third Party Courier will be in touch to arrange a delivery date and time. If the courier cannot get in touch with you to schedule a drop off and/or your order needs to be rerouted, placed in storage, or returned for any reason, the customer will be responsible for any fees associated with redelivery. These fees will be deducted from a refund or must be paid before the order can be delivered. If you will not be home to accept a delivery, the driver can leave the order at the specified location with your permission. Betsu Studio and any Third Party Courier will not be responsible for any damage that occurs after a successful delivery.
After purchases of furniture are made online or in store we can hold items up to 2 weeks before we begin charging a daily storage fee. A fee of $10 per day will be required upon pick up of your items. Canceled orders will be refunded the total minus the accrued storage fee.
All sales are final.
If you aren't totally happy with a purchase, please contact us within 3 days of delivery. Some returns may be accepted for store credit or exchange. Shipping costs are non-refundable, and all costs for return shipment are the responsibility of the customer. If an item isn't returned in its original condition, customer is responsible for loss of value. A restocking fee may apply to all returns.
If you receive any damaged items, please take photos of the items, packing materials, and box/parcel. Please forward photos as soon as the items are received to firstname.lastname@example.org and hold on to the package and all it's materials as they may be required for inspection.
→ Vintage Conditions
We strive to sell vintage in its very best condition, but even the most well-kept pieces will show signs of age and use. We do our best to photograph any notable flaws on vintage items and have a Condition Guide on every product page that will help you understand what to expect. The absence of condition details does not imply the absence of flaws. You are encouraged to reach out for more detailed information or photos.
If you are expecting items in perfect condition, look for the "New" and "Like New" condition ranking in the product descriptions. Any ranking below "Like New" WILL SHOW SIGNS OF WEAR. Betsu Studio is not responsible for the integrity of vintage electrical fixtures, lamps, etc. We recommend that all vintage electrical items get rewired upon purchasing, even if they are in working condition.
By making a purchase with us, you agree that you have read the Condition Guide and accept the condition of your item as it is listed.
All inventory is available for rent. Shoot us an email with the items you're interested in, requested dates, location, and pickup or delivery for more info!
Our warehouse is also available for rent for productions, photoshoots, and events. Shoot us an email with dates, head count, and event details for more info!