All inventory is available for rent. Shoot us an email with the items you're interested in, requested dates, location, and pickup or delivery for more info!
Our warehouse is also available for rent for productions, photoshoots, and events. Shoot us an email with dates, head count, and event details for more info!
→ Vintage Conditions
We strive to sell vintage in its very best condition, but even the most well-kept pieces will show signs of age and use. We do our best to photograph any notable flaws on vintage items and have a Condition Guide on every product page that will help you understand what to expect. The absence of condition details does not imply the absence of flaws.
If you are expecting items in perfect condition, look for the "New" and "Like New" condition ranking in the product descriptions. Any ranking below "Like New" WILL SHOW SIGNS OF WEAR. Betsu Studio is not responsible for the integrity of vintage electrical fixtures, lamps, etc. We recommend that all vintage electrical items get rewired upon purchasing, even if they are in working condition.
All sales are final, and merchandise is sold as is. We do not offer refunds or exchanges.
→ Shipping / Delivery / Pickups
Absolutely. Our site is set up to provide shipping quotes to the lower 48, so if you're in most of the states you can go on with your bad self and checkout with automatic shipping calculation. If you're in Canada or elsewhere, send us an email for a custom shipping quote.
Smaller items are shipped via UPS or USPS are fulfilled once a week. You can expect most packages within 2-10 business days.
If you receive a item that was damaged in transit and it was delivered via USPS, UPS, or FedEx, contact us within three days to start a UPS claim. You MUST hold on to the package and all it's materials as they may be required for inspection by UPS. Failure to report the damage within the initial three-day window, failure to provide requested evidence within three days of our request, or failure to hold onto all packing materials and damaged items may result in the claim being considered void. We are unable to process a return, refund, or exchange until UPS finalizes their inspection, which usually takes between 5-10 business days.
Furniture can take between 1-10 weeks to be delivered. Large furniture items are delivered via blanket wrapped curbside delivery service by a third party shipper not affiliated with Betsu Studio. In-home delivery is optional in most cases but may not be available at the time of delivery if it is not arranged in advance. In-home delivery costs vary. To get a quote, please contact us. If the delivery service is unable to complete an in-home delivery due to withheld information, the item will be delivered curbside.
You will receive a confirmation email from Betsu Studio when your order has been picked up, and the delivery service will contact you to schedule a drop off. Signature confirmation is required and it is a buyers responsibility to be home or have another receiver home during the scheduled delivery timeframe. If you will not be home to accept a delivery, the driver can leave the order at the specified location with your permission, which must be emailed to email@example.com. Please note that any orders delivered this way are not eligible for buyer protector.
If a driver cannot get in touch with you or your receiver to schedule a drop off and/or your order needs to be rerouted, placed in storage, or returned for any reason, the customer will be responsible for any fees associated with such circumstances. These fees must be paid before the order can be redelivered or picked up. Our pickup policy (below) applies to orders rerouted after a failed delivery attempt.
It is important to inspect items before signing any Bill of Ladings. Note any issues you find on the Bill of Lading. Keep all packaging and shipping documents. Contact us no later than 3 days after delivery and provide photos of any discrepancies, condition issues, or damages To ensure fairness and timely resolution, please note that failure to report the damage within the initial three-day window or failure to provide requested evidence within three days of our request may result in the claim being considered void. Betsu Studio and any third party delivery service will not be responsible for any damage that is not noted on a signed Bill of Lading. All sales are final and no refunds will be processed for orders that are returned to our warehouse.
After purchases of furniture are made online or in store we can hold items up to seven days before we begin charging a storage fee of $10 per day. Orders picked up after seven days will not be released without payment of the storage fee. Items not picked up within 30 days are considered abandoned property and will be put back on the sales floor. Betsu Studio does not offer refunds on abandoned orders.