→ Vintage Conditions
We strive to sell vintage in its very best condition, but even the most well-kept pieces will show signs of age and use. We do our best to photograph any notable flaws on vintage items and have a Condition Guide on every product page that will help you understand what to expect. The absence of condition details does not imply the absence of flaws. You are encouraged to reach out for more detailed information or photos.
If you are expecting items in perfect condition, look for the "New" and "Like New" condition ranking in the product descriptions. Any ranking below "Like New" WILL SHOW SIGNS OF WEAR. Betsu Studio is not responsible for the integrity of vintage electrical fixtures, lamps, etc. We recommend that all vintage electrical items get rewired upon purchasing, even if they are in working condition.
By making a purchase with us, you agree that you have read the Condition Guide and accept the condition of your item as it is listed.
All sales are final, and merchandise is sold as is. We do not offer refunds or exchanges.
If you receive any damaged items, please take photos of the items, packing materials, and box/parcel. Please forward photos as soon as the items are received to firstname.lastname@example.org. You MUST hold on to the package and all it's materials as they may be required for inspection by UPS. If packing materials and/or the damaged item are disposed of before UPS finalizes their inspection, you may be denied a refund.
→ Shipping / Delivery / Pickups
Absolutely. Our site is set up to provide shipping quotes to the lower 48, so if you're in most of the states you can go on with your bad self and checkout with automatic shipping calculation. If you're in Canada or elsewhere, send us an email for a custom shipping quote.
Smaller items are shipped via UPS or USPS are fulfilled once a week week. You can expect most packages within 2-10 business days. Large furniture items are delivered via blanket wrapped service, curbside only. In-home delivery is optional in most cases but may not be available at the time of delivery if it is not arranged in advance. In-home delivery costs vary. To get a quote, please email us with a description of the delivery location such as number of stairs or other obstacles. If the delivery service is unable to complete an in-home delivery for any reason not mentioned, the item will be delivered curbside. Furniture can take between 1-10 weeks to be delivered. You will receive a confirmation email from Betsu Studio when your order has been picked up, and the delivery service will contact you to schedule a drop off. Signature confirmation is required and it is a buyers responsibility to be home during the scheduled delivery timeframe. If a driver cannot get in touch with you to schedule a drop off and/or your order needs to be rerouted, placed in storage, or returned for any reason, the customer will be responsible for any fees associated with redelivery. These fees will be deducted from a refund or must be paid before the order can be delivered. If you will not be home to accept a delivery, the driver can leave the order at the specified location with your permission. Betsu Studio and any third party delivery service will not be responsible for any damage that occurs after a successful delivery.
After purchases of furniture are made online or in store we can hold items up to seven days before we begin charging a storage fee of $10 per day. Orders picked up after seven days will not be released without payment of the storage fee. Items not picked up within 30 days are considered abandoned property and will be put back on the sales floor. Betsu Studio does not offer refunds on abandoned orders.
All inventory is available for rent. Shoot us an email with the items you're interested in, requested dates, location, and pickup or delivery for more info!
Our warehouse is also available for rent for productions, photoshoots, and events. Shoot us an email with dates, head count, and event details for more info!