→ Shipping + Delivery

YOU'RE IN PHILLY, BUT I'M IN (NOT PHILLY)... WILL YOU SHIP TO ME?
Absolutely. Our site is set up to provide shipping quotes to the lower 48, so if you're in most of the states you can go on with your bad self and checkout with automatic shipping calculation. If you're in Canada or elsewhere, send us an email for a custom shipping quote. 

WHATS THE STANDARD SHIPPING METHOD?
On most furniture items, we offer blanket wrapped service and curbside delivery.
On small items, we wrap it like it's worth a million bucks and ship through USPS or UPS.

CAN I PAY FOR EXPEDITED SHIPPING OR IN-HOME DELIVERY?
Yes. If curbside delivery doesn't work for you, you can pay to have the item delivered inside your home and carried up the stairs. Email us with the items you're interested in and information such as number of stairs or other obstacles for a quote.
For expedited UPS or USPS shipping, email us immediately after your order.

WHEN WILL I RECEIVE MY ITEM?
Furniture can take between 1-10 weeks. We're not an Amazon Warehouse, so please be patient. We will email you when the item has been picked up, and the delivery service will contact you to schedule a drop off.
Small items are shipped every week, so you can expect those within 10 business days.




→ Returns

WHATS THE RETURN POLICY?
All sales are final.
If you aren't totally happy with a purchase, please contact us within 3 days of delivery.  Some returns may be accepted for store credit or exchange. Shipping costs are non-refundable, and all costs for return shipment are the responsibility of the customer. If an item isn't returned in its original condition, customer is responsible for loss of value and a restocking fee may apply. Returns are not accepted after 30 days.
If you receive any damaged items, please take photos of the items, packing materials, and box/parcel. Please forward photos as soon as the items are received to info@betsustudio.com and hold on to the package and all it's materials as they may be required for inspection. 

BUT MY VINTAGE ITEM JUST ARRIVED AND IT HAS WEAR...
We strive to sell vintage in its very best condition, but even the most well-kept pieces will usually show signs of age and use. We do our best to photograph any notable flaws on vintage items and have a Condition Guide on every product page that will help you understand what to expect. You're encouraged to reach out for more detailed information or photos and we'll get back to you within 72 hours.

I ORDERED SOMETHING THAT ARRIVED BROKEN. WHAT NOW?
Pics or it didn't happen! JK, but send us an email and we'll find a solution.




→ Rentals

I WANT TO RENT AN ITEM. WHAT DO I DO?
All inventory is available for rent. Shoot us an email with the items you're interested in, requested dates, location, and pickup or delivery for more info!

I WANT TO RENT YOUR STUDIO. WHAT DO I DO?
Our warehouse is also available for rent for productions, photoshoots, and events. Shoot us an email with dates, head count, and event details for more info!




→ Etcetera...

WHAT DOES BETSU MEAN?
Betsu is a Japanese word that translates to another, as in a distinct alternative. Example: "I don't want a sofa from a big box store. I'd prefer another with more personality!".

HOW DID BETSU START?
Laura was a freelance illustrator who worked from home. (This was years before COVID.) She found herself easily distracted by redecorating her house and procrastinated making art for going thrifting. Eventually, she owned too many chairs. In 2017, she started a little business to sell some of them and never stopped buying more.

ARE YOU HIRING?
If you think you'd be a good fit to work with us, fill out the form on our Apply page in the navigation. Or better yet, drop off a resume IRL.


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